Good to Know Before We Clean

Start by telling us about your property, cleaning needs, square footage, and any add-ons you would like to include. Our online calculator will use that information to show you an estimated starting price.

If your property is within our standard service area, you can then schedule an in-person or virtual estimate appointment. CleanTime will review your property and requested services before confirming final pricing.

Your estimated starting price is based on the square footage of your property, the type of cleaning selected, and any applicable add-ons.

Selected add-ons are added to the base cleaning price when they can be calculated online.

Not necessarily. The online calculator provides an estimated starting price based on the information entered.

Standard residential and rental cleaning starts at $0.10 per square foot. If the property requires significantly more cleaning than expected when our team arrives, the cleaning fee may increase.

Final pricing may also change based on property condition, accessibility, selected services, requested add-ons, or other circumstances that were not represented in the estimate request.

Yes. The online estimator allows you to select available add-ons when requesting your cleaning.

Options may include inside oven cleaning, inside refrigerator cleaning, interior windows, baseboard deep cleaning, pet hair removal, and laundry.

Some specialty services may require a custom quote and will be confirmed during the estimate process.

Yes. Residential, rental, and office clients can all begin through the same online estimate process. We'll gather information about your property and cleaning needs, calculate an estimated starting price when applicable, and then confirm the appropriate service and final pricing.

CleanTime primarily serves Charlotte and surrounding communities, but some locations outside our standard area may still be accommodated depending on distance, scheduling, and availability.

You may still use the online calculator to see your estimated starting price. If your address is outside our standard service area, please call (704) 654-2654 so we can review your location before scheduling an estimate appointment.

Yes. CleanTime provides the standard cleaning supplies and equipment needed to complete your scheduled service.

If you would like us to use a specific product in your home or property, please let us know before your appointment so arrangements can be made.

No. You are welcome to be present, but you do not need to remain at the property during your cleaning.

Access may be arranged using a key, lockbox, door code, or another method agreed upon in advance. Clients are responsible for ensuring CleanTime can access the property at the scheduled time.

Cleaning appointments are scheduled within a one-hour arrival window.

Cleaning times, traffic, and travel between appointments can vary, so CleanTime will notify you if there is a significant delay.

Yes. Pets may remain in the home during your cleaning.

We ask that pets be safely secured if they may interfere with the cleaning process or become stressed around unfamiliar people, equipment, or cleaning activity.

Move-in and move-out cleaning is designed for empty or substantially empty properties so our team can fully access floors, cabinets, closets, appliances, and other included areas.

Remaining belongings, furniture, or debris may limit what can be cleaned and may result in additional charges when extra work is required.

A valid payment method must be kept on file before service begins. Payment is processed after the scheduled cleaning is completed unless another arrangement has been approved in advance.

We ask clients to provide at least 24 hours' notice when cancelling or rescheduling a cleaning appointment.

Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.

Please contact CleanTime within 24 hours of your cleaning if you have a concern about any part of the service.

We'll review the concern and, when appropriate, arrange to address the affected area.

Recurring cleaning is available on a weekly, biweekly, or monthly schedule.

Your service frequency can be changed, paused, or discontinued with reasonable advance notice. Changes in frequency may also affect your cleaning price.